FAQ

Delivery time is typically 1-2 business days for cities around Cilacap. For more distant areas, we will provide a specific time estimate after receiving the delivery details.

Yes, we accept heavy cargo shipments within the capacity of our vehicles. Please inform us of the weight and size of the items when placing your order to ensure safe delivery.

You can track your package status using the tracking number provided after shipment. We also offer online tracking via our website or by contacting our customer service.

Additional fees may apply for remote areas depending on location and distance. We will provide transparent cost information before you decide to send your items.

If your package is not delivered on time, please contact our customer service within 24 hours. We will process your claim promptly and provide the best solution.

Yes, we offer insurance for valuable items at an additional cost. Please select the insurance option when placing your order to protect your items.